Privacy Policy

We collect the following categories of information directly from you and through your use of our services:

• Contact information — including your name, business name, email address, and mobile phone number when you submit a demo request, request information, or otherwise communicate with us.
• Communication content — the message text you provide via our demo request form or in subsequent correspondence with our team.
• Service & usage data — limited technical information such as IP address, browser type, device information, and timestamps, collected for security, fraud prevention, and operational analytics.
• SMS opt-in records — when you provide consent to receive text messages, we retain a record of that consent, the channel through which it was provided, and the date and time it occurred.

We use the information we collect to operate, maintain, and improve RecoveryDesk and to provide the services you have requested, including:

• Responding to inquiries and scheduling personalized demos.
• Delivering account, appointment, and customer-support communications via email, telephone, or SMS where you have consented.
• Operating the underlying AI missed call recovery service on behalf of our subscribers.
• Maintaining the security and integrity of our website and services, including detecting and preventing fraud or abuse.
• Complying with applicable legal obligations and enforcing our Terms & Conditions.

We take the protection of your information seriously and employ a combination of administrative, technical, and physical safeguards:

• All data transmitted between your device and RecoveryDesk is encrypted in transit using industry-standard TLS (HTTPS).
• Stored information is protected behind authenticated, role-restricted systems. Access is limited to authorized personnel on a need-to-know basis.
• Passwords are stored using one-way cryptographic hashing (bcrypt). We do not store plaintext credentials.
• We periodically review our practices, vendors, and infrastructure to ensure they meet recognized security standards.

No method of transmission or storage is perfectly secure. While we work hard to safeguard your information, we cannot guarantee absolute security.

We share information only as necessary to deliver our services and only with service providers who are contractually obligated to protect it. These may include:

• Email and SMS delivery providers that transmit notifications and communications on our behalf.
• Scheduling and calendar providers used to coordinate demos and appointments.
• Hosting and infrastructure providers that operate the systems on which RecoveryDesk is delivered.

We do not sell your personal information. We do not share your personal information with unrelated third parties for their own marketing purposes.

We may disclose information when required by law, in response to lawful requests by public authorities, or to protect the rights, property, or safety of RecoveryDesk, our users, or others.

• Email — You may opt out of non-essential email communications by following the unsubscribe instructions included in those messages or by contacting us directly.
• SMS — You may opt out of SMS communications at any time by replying STOP to any message received. You may request additional information by replying HELP. See our Terms & Conditions for details.
• Access & deletion — You may request a copy of the information we hold about you, or request that it be corrected or deleted, by contacting us using the details below.

RecoveryDesk is a business-to-business service and is not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be highlighted on our website.

If you have questions or requests regarding this Privacy Policy or your information, please contact us:

• EmailRecoverydeskai@outlook.com
• Phone803-415-4553